IAG Cargo implements new systems to improve operational efficiency
IAG Cargo has opened a new control centre at London Heathrow Airport. The hub features innovative real-time cargo tracking technology, which manages more than 2,000 shipments a day.
The main purpose of the new hub is to optimise transport and cargo handling processes. IAG representatives believe that the system will help solve a number of key transport challenges, including:
- improving decision-making in the processing of shipments;
- optimising the distribution of workload throughout the day;
- reducing risk and errors;
- enabling the team to take proactive measures to ensure safe operations.
The solution uses a data forecasting tool and other AI models. This enables experts to assess future risks.
Facility features
The centre features workstations, each with audio processing and data visualisation technology. Each specialist has access to a digital wall that displays key information. This allows them to be aware of the current situation and respond to changes in a timely manner.
According to IAG Cargo’s David Rose, the new facility aims to improve operational efficiency. Staff can track the cargo’s location, monitor its handling, and prepare it for shipment. This is crucial given the airport’s size—it is the largest in the UK. Another benefit of the new system is the integration of all data on a central platform.
Rose points out that the centre’s opening is an investment in service. The solution provides a high level of customer service and minimises the risk of error. As a result, companies can be confident that their shipments are secure and meet agreed-upon deadlines.
Innovative solutions help people. It has given the IAG Cargo team more control over their day-to-day operations. In addition, the system has automated procedures, which has increased staff productivity.
It is worth noting that the centre was one of the steps in the company’s development strategy. IAG Cargo is pursuing a business transformation plan that includes the extensive digitalisation of its operations. In addition to implementing the system, the company has also expanded its workforce and introduced new positions.
About the company
IAG Cargo is a division of the International Airlines Group. The company is responsible for cargo operations on passenger flights. It uses aircraft from subsidiaries such as British Airways. The division operates from three hubs at Dublin, Madrid-Barajas, and Heathrow airports. It operates more than 15,000 freighter flights a week to 80 countries. It operates through a well-developed passenger network that includes five airlines.
